Take our Business Protocol Quiz:
Taken with permission from the book "Business Class" by Jacquiline Whitemore of the Protocol School of Palm Beach.
- 1. In the business arena
- a) Only men should stand for handshaking and all introductions.
- b) Only women should stand for handshaking and all introductions.
- c) It is not necessary for men or women to stand for handshaking or introductions.
- d) Both men and women should stand for handshaking and all introductions.
- 2. In the business arena, it is necessary for a man
- a) To pull a chair out for a woman.
- b) To stand when a woman leaves the table.
- c) To pay for a woman’s meal.
- d) All of the above.
- e) None of the above.
- 3. For easy reading, one’s name badge should be worn
- a) On the left shoulder.
- b) On the right shoulder.
- c) On the left hip.
- d) Around one’s neck.
- 4. The best way to meet people at a business or social function is to
- a) Head for the bar or the buffet immediately upon arrival.
- b) Introduce yourself to two people who are standing close and talking softly.
- c) Look confident, stand in the center of the room, and wait for someone interesting to approach you.
- d) Introduce yourself to a person standing alone or to large groups.
- e) Stick close to only those you know very well and forget about the rest.
- 5. If you receive an e-mail from an unknown source and realize it should be handled by someone else, you
- a) Forward it immediately.
- b) Forward it with a note explaining why you are sending it.
- c) Consider it spam, delete it, and forget about it.
- d) Print it out and leave it sitting on the copy machine in the hope that someone else will take care of it.
- 6. If an angry customer calls to complain, you should
- a) Put the person on hold as quickly as possible and blow off some steam in the restroom.
- b) Tell the caller that he has the wrong number and hang up in self-defense.
- c) Stay calm, listen to the caller's complaint, and quickly attempt to help or get help for him.
- d) Quickly put the caller in his place by yelling back. After all, no one has the right to talk to you that way.
- 7. If you have to introduce two people and you can’t remember one person’s name, you recover by saying
- a) “Do you know one another?”
- b) “I can’t remember your name. Will you introduce yourself?”
- c) Nothing and hoping they will introduce themselves.
- d) “It’s been one of those days. Please tell me your name again.”
- e) Nothing and doing nothing. After all, you don’t want to embarrass yourself or others.
- 8. When making a proper business introduction you
- a) Wing it.
- b) Introduce a client to the president of your company.
- c) Introduce the president of your company to a client.
- d) Don’t do anything. It is their responsibility to introduce themselves to one another.
- 9. After a meeting with a client or vendor, you
- a) Tell her, “Don’t call us, we’ll call you.”
- b) Accompany her to the reception area or elevator.
- c) Give her a handshake and a big hug and tell her that you can’t wait to see her again.
- 10. When expressing thanks to someone who has given you a gift, you
- a) Send an e-mail because it is faster and more efficient.
- b) Send a handwritten note.
- c) Pick up the phone and call within 72 hours.
- d) Consider a verbal thank you enough.
- 11. When dining with someone important and your cell phone rings, you
- a) Answer it within two rings and keep the call brief.
- b) Ignore it and pretend someone else’s phone is ringing.
- c) Apologize and turn the phone on silent mode. The person you’re with takes priority.
- d) Apologize, step away from the table, and take the call in the restroom.
- 12. When you are dining in a restaurant and you accidentally drop your fork on the floor, you
- a) Pick it up, wipe it off, and use it anyway.
- b) Pick it up, give it to the server, and ask him to bring you another one.
- c) Leave it on the floor and ask the server to bring you another one.
- d) Leave it on the floor and use your neighbor’s while he’s not looking.
- 13. At dinner, when you notice the person on your left eating the roll from your bread plate, you
- a) Tell him he made a mistake then you ask for your roll back.
- b) Don’t say anything and eat the roll from your other neighbor’s plate.
- c) Don’t say anything and try to convince yourself that you didn’t need that roll anyway.
- d) Ask the server for another roll and use the side of your dinner plate.
- 14. While traveling internationally, you are invited to dinner in someone’s home. The host serves a local delicacy that you wouldn’t dream of eating in your native country. You
- a) Politely decline by saying, “No, thank you” and ask for something else.
- b) Pick at the delicacy with your fork and drink a lot of wine.
- c) Try it and eat as much as you can.
- d) Eat it but let the host know that you are doing it to please him.
- 15. At lunch, you notice that the stranger sitting next to you has spinach in her teeth, you
- a) Don’t say anything, smile and look her directly in the eye.
- b) Say something and hope you don’t embarrass her.
- c) Make visual signals indicating that she has something in her teeth.
- d) Wipe your teeth with your napkin and hope she gets the hint and does the same.
(
Taken from the book ’Business Class’ by Jacqueline Whitmore.) If you were unsure of any of the answers, you would benefit from taking Frameworks Training Business Protocol Course: Click for more information.
- Answers:
- 1. D
- 2. E
- 3. B
- 4. D
- 5. B
- 6. C
- 7. D
- 8. C
- 9. B
- 10. B
- 11. C
- 12. C
- 13. D or C
- 14. C
- 15. A
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