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SERVICE EXCELLENCE

Excellence in customer service.

Without a doubt quality customer service is the key to business success. We all have a role and a responsibility to giving good customer service. Service Excellence promotes professionalism and will show how we treat a customer has a direct relationship to whether or not they will return.

Research shows that 68% of the customers who stop doing business with a company do so because of poor customer service. It costs six times as much to attract a new customer than to keep the one you’ve got. Even more significant, every time customers have a bad experience with an organization they tell up to 21 people.

The good news is when organizations take the time and opportunity to provide excellent customer service; eight out of ten customers remain loyal even if they have problems that remain unresolved. Best of all every time customers are satisfied, they generate at least seven additional customers.

Getting and keeping customers are the only revenue creating activities of your business-all other activities create costs!

The Service Excellence course will teach you:

• Conversation Skills

• First Impressions

• Telephone Techniques

• Listening skills

• Communication Skills Verbal and Non Verbal

• Active Listening Skills

• Handling Complaints

• Dealing with the Problem

• Professional sales presentations.

Frameworks Training is an accredited optical training provider.

The Service Excellence Course is worth 5 Credit Equivalent hours for Optometric Assistants and 4 credits  for the BC college of opticians.

Have something in mind that you don’t see here? We would be happy to custom design a program for you or your staff. Call 1 877 271 7930 to inquire.